AFTER THE STORMS: ROOFING CONTRACTOR CLAIMS TO CHECK OUT

Springtime typically means storm season in North Texas. If your area gets hit by a hail storm, it’s also the season of flyers, business cards and salespeople on your doorstep.

Over the years, we’ve seen all kinds of claims made by roofing contractors who swarm upon neighborhoods, ranging from high integrity, reputable information … to questionable … to flat out misleading.

Before you hire a roofing contractor, take a closer look at their claims. Are they claiming to be:
 

INSURED?

Ask to see a copy of their certificate of insurance. Call and verify it is still in effect and that their liability insurance covers roofing work (some policies don't).
 

NTRCA - Roofing Contractor Claims to Check OutLICENSED?

Ask to see a copy of their license. The state of Texas does not have any kind of licensing requirement or mechanism for roofing contractors or general contractors. The only Texas roofing license is a voluntary program through RCAT - Roofing Contractors Association of Texas. You can call or check their website to see if a contractor really does hold a license through them.
 

MEMBER?

If they claim to be a member of NTRCA, RCAT, BBB or any other organization, it's easy to check that out online. NTRCA's membership listings are updated daily on our website - www.ntrca.com.

CERTIFIED?

Most professional roofing contractors are certified through one or more roofing product manufacturers. If they make this claim, don't be afraid to ask for specifics and then do your research to verify that those claims are true. You can go to the manufacturer’s website to see which roofing contractors are certified to install their roofing system.

LOCAL?

Where is the roofing company located? Do they have a permanent North Texas area address, operated year-round? Or have they come to town with the storms? You can look at their license plate, ask to see their driver’s license and/or drive by and check out their business address. You probably don’t want to hire a roofer who is operating out of his pickup truck or temporary P.O. Box. Where will they be after your roof is installed, should you have an issue and need them to honor their warranty?

ABLE TO DO YOUR ROOF AT ZERO COST TO YOU?

Are they offering to “take care of” your insurance deductible or install your roof at no cost at all to you? "Waiving," "eating" or "covering" a deductible is insurance fraud if a contractor and/or homeowner falsify an invoice, a proposal, a loss summary or any other pertinent documents relating to the payment of an insured loss in order to circumvent the payment of a deductible.

Get more consumer awareness tips and educational information at www.ntrca.com/advice or www.ntrca.com/consejos.

North Texas Roofing Contractors Association Announces 2018 Board of Directors and Annual Award Winners

The North Texas Roofing Contractors Association (NTRCA) - a regional association for residential and commercial roofing contractors, distributors, manufacturers and associates who maintain the highest industry standards - announces this year’s 2018 board of directors and annual award winners.

During the 2018 NTRCA Awards Banquet, held February 17 at River Ranch in Fort Worth, Texas, winners of the annual "Industry Leader of the Year" and "Associate of the Year" were announced and recognized for their significant contributions to the North Texas roofing industry and for their exceptional service. Past winners meet annually to choose each year’s new honorees.

The "Industry Leader of the Year" honor, the association's most prestigious recognition, was awarded to Gary Boyd, president and owner of Boyd, Inc. The "Associate of the Year" honor was awarded to Tommy Becerra, North Texas district manager at ABC Supply.

The 2018 NTRCA board members were also announced during the Awards Banquet. 

The NTRCA board officers for 2018 are:

  • Charles Cross, Jr., commercial sales at CIM Roofing (president)
  • Paul Ramon, president of Ramon Roofing Inc. (president-elect)
  • Holly L. Green, owner of Brettco Roofing (past president)
  • Bo Jackson, sales manager at Owens Corning (treasurer)

Other members of the 2018 NTRCA board of directors are:

  • Scott Anderson, outside sales at ABC Supply
  • Ross Crum, sales director at Beacon Roofing Supply
  • Sidney Curtis, sales manager at Pitts Roofing
  • Kyle Davis, owner at SuperRoofman
  • Paula Felix, vice president at Aspenmark Roofing & Solar
  • Amber Fuller, territory manager at CertainTeed
  • Bryan Payne, vice president at Chamberlain Roofing & Waterproofing
  • Chance Payne, steep slope regional sales manager at GAF
  • Bryan Pinder, territory manager at Southern Shingles
  • Kirk Scott, owner of Scott Exteriors
  • Jared Williams, estimator at Zenith Roofing

Additionally, the following four experts will serve as Ex Officio NTRCA board advisors in 2018:

  • Traci Garner Davis, First Texas Insurance Services - insurance expert
  • Karen Ensley, partner at Saunders, Walsh & Beard - attorney
  • Charles Cross, CIM Roofing - RCAT representative
  • Don Wood, Suncoast Claims – public adjuster

During the evening, NTRCA Golden Hammer award winners were also recognized. NTRCA’s annual Golden Hammer Awards recognize outstanding roofing projects completed during the prior year. Entries are judged each year on logistical challenges, quality workmanship, uniqueness, difficulty, time constraints, innovative solutions and safety challenges.

Contractors who won Golden Hammer Awards for Community Service Projects were: Springtree Roofing & Restoration for their work on the Salazar Project (with support from GAF, Allied Building Supply and Thrive PR); Texas Roof Management for their work on the Dallas Women’s Forum project (with support from Arnold & Associates, Inc. and Siplast); and Brettco Roofing, Pitts Roofing and MRB Contractors for a joint project for the Greater Progressive Church of God in Christ (with support from Empire Disposal, Texas Roof Management, Wholesale Roofing Supply and CertainTeed).

Commercial Contractors who won a Golden Hammer Awards for Outstanding Commercial Roofing Projects were: Absolute Roofing & Waterproofing for its Texas A&M Corp of Cadets Dorm Renovations; Supreme Roofing for its work on the SMU Aquatics Center; and Castro Roofing for its work on the TWU Mary Blagg - Huey Library project (with support from GAF and ROOFTECH).

Residential Contractors who won Golden Hammer Awards for Outstanding Residential Roofing Projects were: Tice Enterprises, Ltd for the Spotts Residence project (with support from Wholesale Roofing and DaVinci Roofscapes); Outback Roofing for the Clayton-Super Scapes project (with support from ABC Supply – Garland and Atlas Roofing Supply); and Tarrant Roofing for the Broadwell Drive project (with support from RSG – Dallas and BJ Gutters).

Contractors selected to receive a Golden Hammer Award in the new Metal/Tile Roofing category were: Classic Superoof, LLC for the Trinity Life project (with support from Boral Steel); Paradigm Roofing for the Monticello CrossRoads Townhomes project (with support from West End Roofing – McKinney, Legends Sheet Metal and Brava Roof Tiles); and KPost Roofing & Waterproofing for the Toyota North American Headquarters project (with support from Austin Commercial and Corgan Associates).

Sponsors for the 18th Annual NTRCA Awards Banquet included: ABC Supply Co. Inc. (lead sponsor); and specialty sponsors Beacon Roofing Supply; CertainTeed; Elite Roofing and Home Restoration; Empire Roofing; GAF; Hoch Law Firm; Hunter Panels; IKO; Malarkey Roofing Products; Owens Corning; Sanders, Walsh and Beard; Southern Shingles; Suncoast Claims Inc, SuperRoofman and ThermaFoam LLC.

Table sponsors for the event are: Brettco Roofing, Nations Roof Central, SPS General Contractor, Paradigm Roofing, MRB Contractors, Pitts Roofing/MHBT/Marsh, Frazier Roofing, Supreme Roofing, C-CAP, Texas Roof Management, Zenith Roofing, Independent Insurance Group, Springtree Roofing and Restoration, KPost Roofing & Waterproofing, SPEC Building Materials, CIM, Castro Roofing, Boral Steel, Outback Roofing, Tarrant Roofing and Polyglass.

Other sponsors include: ASCO, First Texas Insurance Services, Johns Manville, National Coatings Corporation, Preston Dugas Law Firm and RoofMaster Products Company.

To learn more, visit www.ntrca.com.

 

NTRCA Announces Golden Hammer Award Winners - Commercial Roofing, Residential Roofing, Community Service and Metal/Tile Roofs

The North Texas Roofing Contractors Association (NTRCA) -- a regional association for residential and commercial roofing contractors, distributors, manufacturers and associates who maintain the highest industry standards -- announces this year’s Golden Hammer Award winners. The winners will be honored at the upcoming 2018 NTRCA Awards Banquet on February 17, 2018, being held in Fort Worth this year.

NTRCA’s Annual Golden Hammer Awards recognize outstanding roofing projects completed during the prior year. Entries are judged each year on logistical challenges, quality workmanship, uniqueness, difficulty, time constraints, innovative solutions and safety challenges.

Contractors selected to win this year’s Golden Hammer Award for Community Service Projects are: Springtree Roofing & Restoration for their work on the Salazar Project (with support from GAF, Allied Building Supply and Thrive PR); Texas Roof Management for their work on the Dallas Women’s Forum project (with support from Arnold & Associates, Inc. and Siplast); and Brettco Roofing, Pitts Roofing and MRB Contractors for a joint project for the Greater Progressive Church of God in Christ (with support from Empire Disposal, Texas Roof Management, Wholesale Roofing Supply and CertainTeed).

Commercial Contractors winning a Golden Hammer Award this year are: Absolute Roofing & Waterproofing for its Texas A&M Corp of Cadets Dorm Renovations; Supreme Roofing for its work on the SMU Aquatics Center; and Castro Roofing for its work on the TWU Mary Blagg - Huey Library project (with support from GAF and ROOFTECH).

Residential Contractors selected to receive a Golden Hammer Award this year are: Tice Enterprises, Ltd for the Spotts Residence project (with support from Wholesale Roofing and DaVinci Roofscapes); Outback Roofing for the Clayton-Super Scapes project (with support from ABC Supply - Garland and Atlas Roofing Supply); and Tarrant Roofing for the Broadwell Drive project (with support from RSG - Dallas and BJ Gutters).

Contractors selected to receive a Golden Hammer Award this year in the new Metal/Tile Roofing category are: Classic Superoof, LLC for the Trinity Life project (with support from Boral Steel); Paradigm Roofing for the Monticello CrossRoads Townhomes project (with support from West End Roofing - McKinney, Legends Sheet Metal and Brava Roof Tiles); and KPost Roofing & Waterproofing for the Toyota North American Headquarters project (with support from Austin Commercial and Corgan Associates).

During the Awards Banquet, the NTRCA 2018 Board of Directors and this year's Associate of the Year and Industry Leader award winners will also be announced and honored.

Sponsors for the 18th Annual NTRCA Awards Banquet include: ABC Supply Co. Inc. (lead sponsor); and specialty sponsors Beacon Roofing Supply; CertainTeed; Elite Roofing and Home Restoration; Empire Roofing; GAF; Hoch Law Firm; Hunter Panels; IKO; Malarkey Roofing Products; Owens Corning; Sanders, Walsh and Beard; Southern Shingles; Suncoast Claims Inc, SuperRoofman and ThermaFoam LLC.

Table sponsors for the event are: Brettco Roofing, Nations Roof Central, SPS General Contractor, Paradigm Roofing, MRB Contractors, Pitts Roofing/MHBT/Marsh, Frazier Roofing, Supreme Roofing, C-CAP, Texas Roof Management, Zenith Roofing, Independent Insurance Group, Springtree Roofing and Restoration, KPost Roofing & Waterproofing, SPEC Building Materials, CIM, Castro Roofing, Boral Steel, Outback Roofing, Tarrant Roofing and Polyglass.

Other sponsors include: ASCO, First Texas Insurance Services, Johns Manville, National Coatings Corporation, Preston Dugas Law Firm and RoofMaster Products Company.

To learn more, visit www.ntrca.com.

What’s On Your Roof? A Consumer Education Guide from NTRCA

NTRCA launched its ongoing Who’s On Your Roof? consumer awareness campaign in 2009 and, since then, has received national recognition from the National Roofing Contractors Association for it and was selected for the “Texans with Character” honor by CBS 11.

Our latest consumer resource focuses on WHAT’S on your roof. There’s a lot more to any roof than meets the eye, and as homeowners review insurance and contractor paperwork, it’s really helpful to understand the different components of a roof and the various layers that make up a professionally-installed roof.

ntrca whats on your roof

Resourses like this are especially important in Texas, where most homeowners are surprised to learn that the state has no licensing, certification, registration or even insurance requirements for roofers. ANYONE can call themselves a roofer in Texas … and it’s not unusual to see an influx of out-of-state roofers or local folks in another profession suddenly become “roofers” after big storms hit North Texas.

ntrca roofing components

In addition to shingles (or tiles, sheet metal etc.), most home’s roofs will have anywhere from several to all of the above components, depending on the size and shape of the roof and whether or not the home has a chimney.

Provided below are definitions of each component:

Chimney – a pipe through which smoke or gas goes up into the air, usually through the roof of a building.

Gutter – shallow troughs fixed beneath the edge of a roof, with the sole purpose of carrying off rainwater (learn more about gutters in NTRCA’s Gutters 101 article for homeowners).

Valley – a hollow resembling or suggesting a valley, as the point at which the two slopes of a roof meet

Chimney Cap – a cap or cover for a chimney; they help keep animals and rainwater out, block downdrafts, block debris and help stop sparks and embers

Vent Stack – an opening designed to convey air, heat, water vapor or other gas from inside a building or a building component to the atmosphere.

Attic Vent – part of an attic ventilation system that replenishes fresh air through the attic space (learn more about attic ventilation in NTRCA’s Attic Ventilation Basics article for homeowners)

Ridge Cap/Vent – a ridge cap is a material or covering applied over the ridge of a roof; a ridge vent is a ventilator located at the ridge that allows the escape of warm and/or moist air from the attic area or rafter cavity.

Fascia – a board that is nailed to the ends of a roof rafter; sometimes supports a gutter.

Soffit – the exposed undersurface of any exterior overhanging section of a roof eave; soffit vents (an air inlet source as part of attic ventilation) are often installed in soffits.

Counter Flashing – flashing is used to weatherproof or seal roof system edges at perimeters, penetrations, walls, expansion joints, valleys, drains and other places where the roof covering is interrupted or terminated. Counter flashing is a strip of sheet metal in the form of an inverted L built into a vertical wall of masonry and bent down over the flashing to make it watertight.

Hip Ridge – a material or covering applied over the ridge of a hip roof

ntrca roofing material layers

Not only are there more components to a roof than most people realize, but there are also many more layers involved. And it is critical that these layers are applied properly by trained professionals – to protect your home AND to protect your roof’s warranty. To keep your warranty intact, a roof must be applied properly, per the shingle/tile manufacturer’s specs.

Provided below are definitions of each layer in the illustration above:

Decking – the foundation or base upon which the entire roofing system is dependent; can be made of steel, concrete, cement or wood (most home’s roof decks are made of wood in North Texas).

Drip Edge – a metal flashing or other overhanging component with an outward projecting lower edge intended to control the direction of dripping water and help protect underlying building components.

Felt/Underlayment – an asphalt-saturated felt or other sheet material installed between a roof deck and roof covering, used to separate a roof covering from the roof deck, shed water and provide secondary weather protection. When re-roofing a home, it’s important to make sure that your roofing contractor removes ALL of the old felt/underlayment and inspects the decking underneath. Manufacturers require this as part of their warranty, and it’s critical to inspect all of the decking (and fix any issues) before applying the new roof system.

Starter Edge – roll roofing or shingle strips applied along the downslope eave line before the first course of roof covering and intended to fill spaces between cutouts and joints of the first course.

Flashing – components used to weatherproof or seal roof system edges at perimeters, penetrations, walls, expansion joints, valleys, drains and other places where the roof covering is interrupted or terminated.

Headwall Counter Flashing – A headwall is defined by the junction between a sloped roof and a wall. Counter flashing this area of a roof correctly is very important to avoid leaks.

Sometimes, you’ll find a contractor offering a price to re-roof your home that, perhaps, sounds too good to be true. Often, it’s because they have not included all of the critical components of a roof system and/or don’t plan to remove your existing roof’s felt in order to provide the low number. Cutting corners to save money now could mean you spend more later as your roof system begins to fail or needs repaired. Make sure you know what you’re getting and/or not getting. And if you’re comparing bids, make sure you’re comparing apples to apples.

Find more North Texas consumer awareness resources at www.ntrca.com/advice or www.ntrca.com/consejos.

Watch the video!

Gutters 101: What Homeowners Need to Know About Gutters in North Texas

A consumer awareness resource compiled by NTRCA, with special thanks to NTRCA members Rich Frazier, owner and founder of Frazier Roofing and Guttering and Matt Reilly, CTO (Chief Technology Officer), at Reilly Roofing and Gutters.

Gutters aren’t something the average homeowner gives a whole lot of thought to, but if 1) your home doesn’t have them (many homes in North Texas don’t), 2) your existing gutters are in disrepair or 3) hail has damaged your roof and/or gutters, it’s helpful to learn some basics so you can make the best decisions for your home and, most likely, prevent costly damage.

What are house gutters and what purpose do they serve?

Gutters are shallow troughs fixed beneath the edge of a roof, with the sole purpose of carrying off rainwater. That sounds simple enough. But without gutters that are operating well, you could be facing some not-so-simple (and possibly expensive) issues with your home.

What problems can arise without gutters?

In North Texas, we don’t typically get nice, soft rainfalls. Instead, we get long, hot dry spells interspersed with massive rain and hail storms. Additionally, the North Texas area has clay soil, which is particularly sensitive to moisture changes, affecting your home’s foundation.

When rain is allowed to pour off your roof with no channeling of the rainwater, flowers and shrubs underneath your roofline can get pelted and damaged, and the soil in your flower beds can be washed away, causing soil erosion and unsightly ruts.

“Without gutters, water can also cause dampness on outside walls, which can cause mold to grow and timber to rot,” said Matt Reilly, CTO at Reilly Roofing.

Worse yet, without gutters, water can pool in areas near your house, causing serious damage to a home’s foundation. This is especially important in North Texas, with our clay dirt, which easily contracts and expands based on the amount of moisture in the soil.

“It’s best to keep the moisture levels steady across your entire foundation, rather than having areas where water pools and other areas that are dry,” said Rich Frazier, owner of Frazier Roofing & Guttering.

Many newcomers to Texas are surprised to learn that it’s extremely helpful to “water” your home’s foundation in the summer for the same reasons. Consistent and even moisture levels around the entire home are best. Inconsistent moisture levels, with pooling water in some areas, can cause serious damage to a foundation.

“Gutters save homes from unnecessary and expensive repairs,” said Reilly.

What are the different types of gutters? What are the pros/cons of each?

“The most common gutters installed by professionals are seamless gutters, made out of aluminum,” said Frazier, “but they aren’t the only choice out there.”

“There are six main choices for gutter materials: aluminum, copper, steel, galvalume, zinc and vinyl,” said Reilly.

Here’s an overview of the six types of gutters, provided by Reilly:

Aluminum Gutters: They are corrosion-resistant, lightweight, available in a variety of colors and less expensive than all the other materials, except vinyl. On the flipside, hail can damage them relatively easy because they are lightweight.

Copper Gutters: These gutters cost more than aluminum ones, but they last longer and do not need painted. However, they’re considerably more expensive than any of the other options, which is why they aren’t as common.

Galvanized Steel Gutters: These gutters are made of zinc and are very strong, but they are prone to rust.   

Galvalume Gutters: Steel gutters with a coating of aluminum and zinc. It is a strong and durable metal that can last nine times longer than gutters made of galvanized steel.                                                    

Zinc Gutters: Similar to copper, gutters made from zinc do not need to be painted. Although they do cost more than aluminum gutters, they don’t need paint, require little maintenance and their lifespan is twice as long compared to aluminum.

Vinyl Gutters: Also known as PVC or plastic gutters, these are the least expensive and easiest for homeowners to install themselves. The downside to vinyl gutters is that when they get hot, they tend to twist, so they aren’t as sturdy as other options.

What is the advantage of using a gutter installation company that is also a roofing expert?

While it isn’t necessary to use a gutter installation company that is also a roofing expert, it does provide an advantage.

“Sometimes a home has roof issues that affect the proper flow to the gutters,” said Frazier. “A company that installs both gutters and roofs would have the knowledge and ability to spot and address these issues.”

Reilly agrees: “While your gutter is being installed correctly, you also have a professional roofer up there who can let know you if there are any problems with your roof.”

Additionally, because gutters are typically attached under the roof’s drip edge, it’s important that they are attached properly, without impairing the roof shingles.

If I have gutters, how do I know when I need my gutters repaired? Replaced?

“You don’t need to replace your gutters if the original ones are straight, solid and don't leak,” said Reilly.

Vinyl gutters can’t be repaired, but others, such as steel or copper gutters, can be repaired if they are leaking. If this is the case, Reilly recommends contacting a local sheet metal shop.

How often should I clean my gutters? Is there maintenance I can do on my gutters to help them last longer and work properly?

The critical maintenance task for your gutters is to make sure they stay clean.

“A good rule of thumb is to clean your gutters at least twice per year,” advised Reilly. “First, after leaves have fallen from the trees in the fall and then again in the spring, to clear out winter debris, before the spring rains come. But pay attention year-round to make sure water is flowing freely off your roof, through the gutters and out your downspouts when it rains.”

What about gutter guards? Do I need them?

“If you have a landscape with big trees, you should consider installing gutter guards,” said Frazier. “Otherwise, the gutters will fill up and your downspouts won’t work properly. And with a lot of moisture being held in your gutters, it will create mosquito issues.”

There are 3 basic types of gutter guards available that homeowners can add to their gutters: gutter screens with large holes, gutter screens with small holes and gutter caps. Gutter screens, designed to block leaves and debris, attach to the top of gutters. Gutter screens with small holes are more expensive than those with large holes, but prevent more debris from making it through.

“Gutter caps, at about four times the cost, cover the entire gutter and often have a lifetime warranty,” said Frazier.

Both Frazier and Reilly point out that no gutter guard product is perfect.

“Gutter guards do an excellent job of prohibiting full-sized leaves from falling into your gutters, but many of them cannot stop small leaves, flower buds, seed pods or evergreen needles from getting caught in the gutter,” said Reilly. “These products can spare you some time and work, because they do eliminate most leaves from you gutter. However, they do not allow you to sit back and be lazy: your gutters will still need cleaned once in a while.”

When my home is being re-roofed, what do I need to know about my gutters?

If your home needs re-roofed due to North Texas hail damage, chances are that it’s best to replace your gutters as well.

Why?

First off, if hail damaged your roof, it’s likely that it damaged some or all of your gutters as well.

Second, said Fraizer: “To re-roof a home properly, you have to take the gutters and the drip edge off, and the gutters are typically attached under the existing drip edge.”

Even if your gutters haven’t been damaged, if you have typical gutters, such as aluminum or copper, it’s virtually impossible to take the gutters off and put them back on without damaging them, he added.

“There’s too much movement and room for them to bend, twist or get a kink, so if you have to remove your gutters for any reason, it’s best to replace them,” said Frazier.

Rich Frazier, a long-time member of NTRCA and former NTRCA board president, is the owner and founder of Frazier Roofing and Guttering. Founded in 1977, Frazier Roofing and Guttering is the second oldest roofing company based in Arlington, Texas and serves all of the DFW area. Learn more at www.frazierservices.com.

Matt Reilly is an NTRCA member and the CTO of Reilly Roofing and Gutters. Founded 15 years ago, the company serves the Dallas/Fort Worth, Denton and San Antonio areas of Texas. Learn more at www.reillyroofing.com.