May 14, 2014 7:19 AM
In Texas, there is no such thing as state licensing for roofers, and insurance is not required. Anyone can call themselves a roofing company, and when storms hit in North Texas, we see an influx of out-of-town storm chasers and scam artists descend upon neighborhoods with roof damage.
How can you protect yourself and ensure that you’re hiring a legitimate, experienced roofer who will be around after the storm season?
The North Texas Roofing Contractors Association (NTRCA) recommends asking the following questions about any potential roofing company:
1. Are they in good standing with the Better Business Bureau?
2. Are they a member of a roofing association that holds its members to high standards, such as the North Texas
Roofing Contractors Association (www.ntrca.com) or the National Roofing Contractors Association (www.nrca.net,)?
3. How many years of experience do they have as a roofing contractor in North Texas?
4. Are they insured? What type of insurance coverage do they have and what and how much does it cover? Don’t
hesitate to ask a roofing contractor for a certificate of insurance and make sure the coverage is in effect
throughout your project.
5. Who will supervise your roofing project?
6. Where is the roofing company located? Has your prospective contractor just come to town with the storms?
7. What is the roofing contractor’s warranty on labor? What is the manufacturer’s warranty? Get warranty
information in writing.
8. Do they have credit references? Ask for a list of local suppliers, and call them to ensure the roofing contractor is
in good standing.
9. Do they have customer references they can provide? Get a list of previous customers and call them.
10. Will they give you a detailed, written proposal with complete descriptions of the work, start and completion dates
and payment schedule?
11. Is the contractor going to obtain the appropriate municipal permits?
12. Are they asking for money upfront? End users should beware of paying before the job is complete. A partial
payment for materials, however, after they have been delivered to your project location, is not unusual.
13. Which roofing manufacturers are they certified to install? You can go to the manufacturer’s website to see which
roofing contractors are certified to install their roofing system.
14. Is the roofer offering to “take care of” or “eat” your insurance deductible? Talk directly to your insurance company
to ensure that any “deal” is legitimate and not insurance fraud.
15. Are they claiming they are licensed? If so, where? Ask to see their license. The state of Texas does not require or have any kind of a licensing or registration program, but some municipalities require a license or registration and there is a voluntary license available through RCAT.
16. Will they give you a copy of your final contract? Make sure to obtain a final, signed copy for your records.
17. If the bid is significantly lower than their competitors, why? If it sounds too good to be true, it probably is. Price is
only one consideration when selecting a roofing contractor. Make sure you don’t pay more later by hiring a
contractor that is uninsured, performs substandard work and/or leaves North Texas shortly after the storms do.