NTRCA CODE OF ETHICS

Each year, when our members renew and when a new member joins NTRCA, we ask them to review our Code of Ethics and agree to abide by this code. We expect our members to take this code seriously and to adhere to the agreements they make.

We are full-time roofing contractors and/or affiliates, primarily dedicated to providing roofing and related services year-round — not just when storms hit.

We maintain insurance and will provide proof of coverage at any time. We also meet all licensing and bonding requirements in the areas where we work.

We are committed to professionalism in roofing. We demonstrate our experience through accreditations, certifications, and industry involvement.

We operate from a local, clearly identified place of business and provide direct, reliable ways for customers to contact us.

If requested, we provide detailed written proposals that clearly outline the work, timeline, total cost (including taxes and fees), payment schedule, and any limitations or restrictions.

We provide written warranties and guarantees on labor and materials. Credit and customer references are available upon request.

We use only professional-grade materials and install them according to manufacturer instructions and industry standards.

We answer customer questions honestly, treat all customers with courtesy, and leave each property as clean as we found it.

We represent our companies, NTRCA, and the roofing industry with professionalism, including on social media. We use our platforms to share knowledge, build trust, and support others — never to disparage or tear down fellow professionals.

We honor our obligations, correct mistakes quickly, and make good faith efforts to resolve disputes.

We protect customer information against misuse, collect only what is necessary, and respect customer preferences.

We put the safety, health, and welfare of our customers, employees, and the public first.

We comply with all federal, state, and municipal laws. In Texas, that includes strict adherence to Section 27.02 of the Business & Commerce Code regarding insurance deductibles: we do not waive, pay, or rebate deductibles; we do not submit false or fraudulent invoices; and we do not inflate charges to offset insurance deductibles.

We acknowledge that violations of this Code of Ethics may result in disciplinary action, up to termination of membership.

We acknowledge that we are responsible for the actions of our employees, subs, and agents acting on our behalf.

We do have an Ethics Committee that will review violations of the Code of Ethics. Should you feel a company has violated this code, please submit the form here.